Services problems are only as powerful as your commitment to change them
“So on top of, you know, what are the problems, the pains, you know, how important is this to you right now? And how willing are you to make a change? And what does it mean for your organisation if you don't know that I'm willing to help you and help you figure out, how big of a priority this is, because from an outside looking in, it's an absolute must have and thing you should be focusing on.”