The findings highlight a common challenge across organisations, maintaining visibility and control as third-party services evolve. Fragmented ownership, changing scopes, limited supplier performance data and gaps in visibility beyond the purchase order can make it harder to understand commitments, risks and outcomes.

This survey brings to light common pain points experienced across industries from operational inefficiencies and ambiguous ownership to challenges with visibility, data, compliance, and strategic decision making.

To understand the opportunity in SOW spend management, we surveyed the attendees of CWS Summit Europe 2024 and their peers on LinkedIn. Read the results here.