Services Procurement Survey 2025 Results

Executive Summary

Services procurement is becoming a key topic of interest and an area that organisations are looking to address. As teams are facing increasing complexity, risk, and pressure for cost efficiency, procurement leaders are reassessing how services are sourced, managed, and delivered.

This survey brings to light common pain points experienced across industries from operational inefficiencies and ambiguous ownership to challenges with visibility, data, compliance, and strategic decision making. While many teams have generic procurement tech, satisfaction levels remain low.

It shows there’s a growing interest for smarter, more automated, and insight-driven services procurement processes and technology. Leaders are seeking to elevate procurement from a transactional function to a strategic one, where they can gain real value.

Statement of Work (SoW) engagements are especially in focus, as companies look to reduce misclassification risk, improve supplier accountability, and drive greater clarity in scope and outcomes.

This is an opportunity for procurement to lead with clarity, to align more closely with business goals, and to adopt processes that make it quicker, easier, and safer for people in organisations to buy the services they need, with value in mind.